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Customer satisfaction and American Idol

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A friend has sent you the following article from PopMatters.com Marginal Utility: Customer satisfaction and American Idol by Rob Horning 09 June 2009 Robin Hanson, an economist who frequently writes about signaling—how cultural capital is deployed—notices this WaPo account of the flaws in customer-satisfaction surveys. It turns out that people are systematically biased toward giving people… Link: http://www.popmatters.com/pm/post/satisfaction-surverys-and-status/ PopMatters Popular Voices, Cultural Matters http://www.popmatters.com/

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